29 January 2006

The Art of Complaining

As an update to my last post, the knitting store redeemed itself by responding to my complaint email by refunding the money I paid for the two classes (the horrible one that I took and the one I cancelled because of the horrible one that I took) and they're sending me a gift certificate.

Ah, the beauty of a well-crafted complaint.

Credit where credit is due, it was pretty good customer service.

2 comments:

Velvet Sacks said...

I found your blog by clicking on the "next blog" button and liked what I saw. I know nothing about knitting, but I do know good writing when I see it and certainly enjoyed yours. Keep up the good work.

Purl said...

Thanks very much. What a kind compliment. I appreciate the feedback.