12 March 2007

Are You Being Served?

On Saturday past, my friend and her mother took me to a new yarn shop in North Yorkshire.

It was a beautiful drive through the Yorkshire Dales on a day that should have been rainy and dull, but was instead bright and brisk, with very little rain (that didn't start until we left an excellent little cafe where we were served warm scones with warm Yorkshire butter and fresh strawberry jam; Ahhh, my mouth is watering just writing this!).

The shop was a gem - Noro as far as the eye could see and the first skeins of Colinette that I have seen since I've been in the UK (strangely). Mrs. Scott had scarf and throw kits (I do so love a throw kit) with Colinette, Noro or Debbie Bliss yarns; there were pattern books that I hadn't seen the likes of since I went to Stash in London.

I purchased all the wool I would need to complete the Lizard Ridge throw from the Fall 2006 issue of Knitty. I chose silk Garden for a softer throw and was (more than a little) relieved to be able to give up my quest for 21 skeins of Noro Kureyon in 21 different colorways that would be vibrant enough to liven up an espresso-colored sofa, but not too garish. I was very pleased with my purchase.

I arrived home and was showing the husband the color that I'd chosen when I noticed that the skein I had in my hand was a different color from the next skein in the bag. In fact, it was a different color from all of the other skeins in the bag. It was, in point of fact, a different color from all of the skeins in the other bag as well.

Well, shit.

As the shop was so far away, I panicked for a moment, called my friend that I had been with earlier to tell her what happened and then decided that since the shop was now closed (and would be until Monday) there was nothing to do but wait.

Sooo, this morning, I called the shop and spoke with Mrs. Scott. She was as perplexed as I was as to how the mistake could have happened and seemed to be somewhat at a loss what to do. No worries, I said, we (the husband and I) would drive back up there today to exchange the yarn. As it was unexpectedly a nice day, with rain yet threatened for later in the week, there was no use in us just sitting in the house today. Off to the Yorkshire Dales we went.

I expected to get there, exchange the yarn, grab a meal in one of the nearby cafes and then head home. I expected the shop proprietor to be slightly apologetic, give us the yarn and see us on our way. Instead, she went over the shade cards with us to make sure that we had exactly what we needed/wanted, left us alone as we had a quick browse around and then, to my delight and surprise, she gifted me with a skein of Colinette Jitterbug in the Sahara colorway and a set of Brittany DPNs. Nice! She said it was for our trouble at having to come back to the shop.

Now, that's what I call customer service.

1 comment:

Anonymous said...

How nice is that? I'd love to live in Yorkshire, if I wasn't here, I'd be there!

Good luck with the Lizard. SPx